On Cloudace Women's Black/Eclipse

TERMS OF DELIVERY

Our orders get packed and picked up for delivery within 1-2 days, unless the item description shows a special term of delivery. The delivery time depends on the destination of your order. Orders in United States, Canada take about 2-3 days. Europe take about 3-5 days. Other country take about 4-6 days. depending on the destination country.

At the moment we ship to the following countries

Zone 1: United States, Canada

Zone 2: Germany, Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland

Zone 3: United Kingdom, Spain, Hungary, Italy, Sweden, Slovenia, Slovakia, San Marino,Liechtenstein

Zone 4: Bulgaria, Cyprus, Estland, Finlan, Greece, Ireland, Iceland, Lithuania, Latvia, Malta, Portugal, Romania, Ukraine

Zone 5: Croatia, Serbia, Russia, Norway, Turkey, Switzerland

Zone 6: United Arab Emirates, Israel, Qatar, Saudi Arabia

Zone 7: China, Japan, Mexico, Philippines, Singapore, Thailand, Australia, New Zealand

Zone 8: Argentina,Brazil, Chile, Colombia, Uruguay, South Africa

Our shipments are spread all over the world. Just buy and enjoy our quality service, we deliver directly to your door.

1. Receive your order request

After processing your payment and receiving your order request, we will confirm this order by email. Then we will prepare the items in your order.

2. Processing time

In this section, we ask for quality control for 1-2 business days and arrange for proper shipping. After the package is shipped, we will send you an email with the delivery information.

Note: In orders with multiple projects, the processing time will be based on the project with the longest processing time.

3.Shipping time

The actual delivery time for the destination country is based on the shipping method in your order.

Note: Public holidays, destination countries and couriers will also be affected.

30 DAY RETURNS POLICY

If you’re not completely satisfied with your order you can return it to us FREE of charge within 30 days from the day you receive your parcel.

For more information on how to return your order, please go Product Returns page.

For information about our products, replacement parts, warranty information or for any other questions you may have, please feel free to contact us. Please note, when making a return, Shop will need to share your contact details with our logistics partner in order to have your return collected and processed.

If for any reason you are not entirely satisfied with an order, please contact our Customer Service team. We’re always happy to help!